These terms and conditions are agreed upon between:

Piano's Maene N.V., Industriestraat 42, B8755 Ruiselede (Company number BE 0440.262.115) and any natural or legal person who makes a purchase on the website of Piano's Maene ( , hereafter referred to as "customer" or "buyer".


Article 1 - Application

The purchase of any good or service through this site implies acceptance by the purchaser of these conditions of sale. Piano's Maene reserves the right to modify these conditions of sale at any time. The conditions that are valid on the day of the order are legally binding.

Article 2 - Specified specifications of the goods or services

The products and services offered are those listed in the catalog published on the site These products and services are offered within the limits of available stocks. Pianos Maene is not responsible for printing errors, incorrect spelling or product specifications and changes to articles published on the website. Product images are indicative only.  All prices are expressed in euro and include all legal contributions. Prices and offers are only valid for a certain period and can change without prior consent. Any change in the VAT rate will affect the price of the products or services concerned. Pianos Maene makes an effort to present all information as completely and correctly as possible, but does not accept any responsibility for damage which is caused by incorrect or incomplete information.

Article 3 - Delivery time and delivery

3.1 Acoustic pianos or grand pianos

When ordering an acoustic piano or grand piano through the web shop, an employee of Piano's Maene will call the purchaser the next business day to schedule the delivery date. For the delivery of an acoustic instrument, our own transport or a specialized transport company with whom we work on a structural basis will be responsible for the delivery.  The delivery time of the purchased instrument may vary depending on where it is located at the time (our showroom, our warehouse or that of the supplier). The day before delivery, you will receive an email with an indication of the delivery time, and a "track & trace" to follow the progress of the delivery. Our transporters will place the piano or grand piano at a place indicated by you, on the ground floor (if no specific mention is made at the time of ordering, we assume that the delivery must take place on the ground floor). Deliveries to an upper floor may incur an additional charge. Upon delivery, you must also sign for receipt. Any remarks can be noted on the receipt documents.

3.2 Digital Pianos

Digital Pianos are delivered in the box, by transport company "GLS", "Transmission" or another freight service. The delivery will be made on pallet up to the sill. The transport company will not bring the instrument into the house.  The transport company will let you know by e-mail when the instrument is on its way. 

Optionally, and at an additional cost, you can also choose the "Maene Premium Transport Service". In this case, digital furniture pianos are always assembled in our workshops, and the packaging is removed and processed by us : we deliver pianos, not boxes !

3.3 Other

Accessories ordered separately from the order of a piano will be delivered by post or courier.

3.4 General

In case of permanent unavailability, Pianos Maene will offer a replacement product to the purchaser. If the purchaser is not interested in the proposed product, the amount already paid will be reimbursed by bank transfer.

The given delivery time is indicative, any delays due to force majeure or circumstances attributable to the customer, can never oblige Piano's Maene to pay any compensation, nor be a cause for refusal of delivery.   Any delay in delivery of which Piano's Maene would become aware will be communicated to the customer as soon as possible. The risk of the delivered goods passes at the moment of delivery.

All expenses incurred by Piano's Maene within the framework of the execution of the agreement at the request of the customer will be entirely at the expense of the latter, unless parties have explicitly agreed otherwise in writing.

We hebben er alle vertrouwen in dat deze koopovereenkomst zonder problemen zal verlopen. Toch zijn we juridisch genoodzaakt om een aantal voorwaarden samen af te spreken en door de koper te laten bevestigen.

Article 4. Reservation of ownership

All goods delivered will remain the property of Piano's Maene until the customer has fulfilled all obligations of the agreement entered into and until the goods have been paid for in full. Therefore, before full payment of the principal sum, additional interests and costs, the customer is not authorized to pledge, transfer ownership, encumber or in any way place the instruments under the control of third parties. The buyer hereby gives permission, where appropriate, to have the delivered goods repossessed without delay.

Article 5 - Intellectual Property

Our website, logos, texts, pictures, names and in general all our communications are protected by copyrights. This means that you may not copy or reproduce our logo, website, photos, names, texts, color combination, etc. without our prior consent.

Article 6. Complaints

Any complaints concerning the executed goods and/or the invoice must be communicated to Piano's Maene within eight days.  The complaint must be clearly described, so that Piano's Maene can take the necessary steps to resolve the complaint, in case the complaint is founded. Complaints are in no case founded if the customer did not handle the delivered work or good with the normal care that can be expected from him. The formulation of a complaint does not relieve the customer of his contractual payment obligations.  

Article 7. Force Majeure

Under no circumstances can Piano's Maene be held liable to the customer for not fulfilling her obligations in situations of force majeure. Force majeure includes, but is not limited to: weather and climate conditions, lightning strike, flooding, storm, war, riots, strike, industrial action, union or employee disputes, accident, fire, difficulties or increased costs in finding workmen, substances or transportation, or any other circumstances which render the delivery of the goods through the normal supply or production channels difficult or render the delivery of the goods through the normal route or means of transportation difficult. In circumstances of force majeure, Piano's Maene may terminate the agreement or cancel the delivery of goods to the customer, or may, with the agreement of the customer, deliver the goods according to agreed terms after suspending deliveries.

Article 8. Disputes

All agreements between Piano's Maene and its customer are governed by Belgian law.  In case of a dispute, the Court of the judicial district where the registered office of the lessor is situated is competent.

Article 9.  Protection of personal data

The personal details of the purchaser are only used for the processing of the purchase. We always follow the law.

Article 10. Waiver of purchase

The consumer has, for an online purchase through our webshop, the right to renounce the purchase, without having to pay a fine and without having to state a motive, provided this occurs within thirty calendar days from the day following the delivery of the goods or the conclusion of the service agreement.