You will receive an email from us confirming your order. Please check that you have safely received it. In case of a rental or leasing agreement, or purchase of an acoustic piano or digital piano with premium delivery service, a Maene employee will contact you the next working day to arrange a delivery date. After this delivery date has been set, we will send you another PDF version of your order confirmation, rental or leasing agreement by email.
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The logistics team will prepare your instrument for delivery. If you ordered a digital piano, it will be picked up in its packaging by an external transport service. However, if you chose the optional Maene Premium Transport Service, then the Maene Team will assemble your digital instrument, remove the packaging and the Maene Transport Team will deliver the instrument.
If you ordered an acoustic piano or grand piano it will be checked technically and aesthetically and it will be tuned by our piano technician just before delivery.
A piano is not just a package to be delivered. An acoustic piano easily weighs several hundred pounds. Depending on the type of instrument, and the delivery options chosen, there are several options :
- Digital pianos for purchase or installment plan are delivered in the box as standard, by an external courier service/ transport company (GLS, TransMission, ...). They deliver the instrument on a pallet to the door of your location. After collection in our warehouse, the instrument will be at your home within 1 to 2 working days. You will receive an e-mail from the external transporter with more delivery info/track&trace.
- Acoustic pianos/grands, digital pianos with optional premium delivery service, or rental pianos are always delivered by the Pianos Maene transport service. A Maene staff member will contact you to agree on the delivery date. The day before the delivery you will receive an e-mail with a time indication (time span 2 to 3 hours) and a track & trace link. But traffic can always upset the planning, so on the day of delivery you can easily follow where our transport team is via the track & trace link.
- For special deliveries on floors or difficult situations in big cities, Piano's Maene can also cooperate with an external transport service, also specialized in piano transports.