Check & double check

Before you fill in this form, there are some important checks that you can do yourself.

  • No sound from the speakers? Make sure headphones or adapters are connected to the piano.
    Unplug the piano, wait a minute, then plug it back in and turn it on.


  • Also check the cord, and make sure that there is power coming from your outlet.


  • No sound, software problems or unresponsive pianos? Maybe you accidentally changed a setting. Or you ran into a bug. Perform a factory reset (mentioned in your manual).