Privacy policy - Bescherming van de persoonlijke levenssfeer

Pianos Maene processes the following personal data (these are the data that relate to you as an individual)

  • Personal data: name, gender, date of birth
  • Address information: street name, house number, zip code, city, country
  • Contact details: telephone number, e-mail address
  • Payment details: IBAN, and credit card number or not
  • Account data: customer number, username, password, IP address
  • Identity data: copy of ID or national registry number

Are you under 16 years of age? Then have your parents read this privacy policy and ask permission to share your personal data with us, so that you can make use of our products and services.

We process your personal data when you have or have had contact with Pianos Maene. We receive this data directly from you when you visit one of our websites or stores, create an account on our webshop, register for one of our activities or services or when you contact our customer service.

Why do we need your data? 

1. To be able to process your order

When you order something at Pianos Maene, we need your personal data to process and deliver your order. This also applies to the handling of possible returns or repairs. For this purpose, we collect your name, gender, address data (delivery and invoice address), phone number, e-mail address and your payment data, such as IBAN or credit card number.

If you use one of our special services, such as making a payment arrangement, renting products or exchanging products, we will need a copy of your ID in addition to the personal data.

All these personal data are needed to execute a sales agreement between you and Piano's Maene. 

2. To provide you with relevant info

Newsletter, email 

To inform you about great offers or upcoming events of PIano's Maene, you can sign up for our newsletter and other commercial communications via e-mail. You can do this by filling in your e-mail address in our webshop or through the settings of your webshop account. Are you no longer interested in the newsletter or our other e-mails? Then unsubscribe via the unsubscribe link at the bottom of one of our e-mails. PIano's Maene can provide you with the latest offers and product information while you browse, tailored to your personal interests. We can achieve this by using cookies to measure your surfing behavior and activities on the web shop. How this works exactly, can be found in our cookie policy.

Social Media en communities

Would you like to share your experiences with our products and services with others? Or do you have a question you'd like to ask? Are you looking for specific information or do you just want to have a nice conversation with other visitors? Then you can use several social media channels and communities that are public or that Piano's Maene makes available. Pianos Maene uses Facebook, YouTube, LinkedIN and Instagram. 

3. Because you would like to use our website optimally

Pianos Maene offers you an optimally functioning web shop, which requires the placement of some cookies, for example to save the contents of your shopping cart or to save your web shop account in your browser. We would also like to measure your activities and surfing behavior on our websites, so we are able to continuously improve our websites. For this we do need your permission. How this works exactly can be found in our cookie policy.

To measure your activities and surfing behavior, Piano's Maene uses Google Analytics, where your ip-address is anonymized. Piano's Maene has signed a processing agreement with Google, which includes how our data is handled and how it is not allowed to use the results for other Google services.

Security, storage time and sharing 

Pianos Maene does not keep your personal data longer than strictly necessary or when legally required such as for tax retention purposes. When the retention period has expired, your personal data will be deleted or anonymized for further analytical or reporting purposes.

The personal data you register at Pianos Maene, will only be shared with our partners when this is necessary for our services. These are partners such as delivery services, suppliers or repairers, payment partners and IT service providers. Parties that get access to your personal data, can only use it to deliver a service on behalf of Piano's Maene. To this end, Maene has agreed on a processing agreement with these parties, to ensure that they will handle your personal data with the same care as we do.

In certain situations (suspicion, theft, fraud, etc.) we are required by law to share personal data with government agencies, police and judicial authorities or regulators for the performance of their duties or investigations.

Your personal data will not be sold to third parties and will not be published without your permission.

Piano's Maene has applied appropriate technical and organizational measures to protect your personal data against unauthorized access, (accidental) destruction, distribution or any other form of unlawful processing. Your data is stored on secure servers. Data will be sent encrypted (where needed) to both internal and authorized external parties. A limited group of Piano's Maene employees have access to your personal data to perform their work in line with the purposes described in this privacy policy.

 

According to the GDPR, you have the right to access, modify or delete your registered personal data. It suffices to contact us by mail or phone for this purpose. 

Do you have specific questions about this privacy policy or your rights? Please contact us at info@maene.be

info@maene.be

 

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