Pianos Maene processes the following personal data (these are the data that relate to you as an individual)
- Personal data: name, gender, date of birth
- Address information: street name, house number, zip code, city, country
- Contact details: telephone number, e-mail address
- Payment details: IBAN, and credit card number or not
- Account data: customer number, username, password, IP address
- Identity data: copy of ID or national registry number
We process your personal data when you have or have had contact with Pianos Maene. We receive this data directly from you when you visit one of our websites or stores, create an account on our webshop, register for one of our activities or services or when you contact our customer service.
Why do we need your data?
1. To be able to process your order
When you order something at Pianos Maene, we need your personal data to process and deliver your order. This also applies to the handling of possible returns or repairs. For this purpose, we collect your name, gender, address data (delivery and invoice address), phone number, e-mail address and your payment data, such as IBAN or credit card number.
If you use one of our special services, such as making a payment arrangement, renting products or exchanging products, we will need a copy of your ID in addition to the personal data.
All these personal data are needed to execute a sales agreement between you and Piano's Maene.
2. To provide you with relevant info
Social Media en communities
Would you like to share your experiences with our products and services with others? Or do you have a question you'd like to ask? Are you looking for specific information or do you just want to have a nice conversation with other visitors? Then you can use several social media channels and communities that are public or that Piano's Maene makes available. Pianos Maene uses Facebook, YouTube, LinkedIN and Instagram.
3. Because you would like to use our website optimally
To measure your activities and surfing behavior, Piano's Maene uses Google Analytics, where your ip-address is anonymized. Piano's Maene has signed a processing agreement with Google, which includes how our data is handled and how it is not allowed to use the results for other Google services.
Security, storage time and sharing
Pianos Maene does not keep your personal data longer than strictly necessary or when legally required such as for tax retention purposes. When the retention period has expired, your personal data will be deleted or anonymized for further analytical or reporting purposes.
The personal data you register at Pianos Maene, will only be shared with our partners when this is necessary for our services. These are partners such as delivery services, suppliers or repairers, payment partners and IT service providers. Parties that get access to your personal data, can only use it to deliver a service on behalf of Piano's Maene. To this end, Maene has agreed on a processing agreement with these parties, to ensure that they will handle your personal data with the same care as we do.
In certain situations (suspicion, theft, fraud, etc.) we are required by law to share personal data with government agencies, police and judicial authorities or regulators for the performance of their duties or investigations.
Your personal data will not be sold to third parties and will not be published without your permission.
According to the GDPR, you have the right to access, modify or delete your registered personal data. It suffices to contact us by mail or phone for this purpose.